Crisis management
Regardless of quality, the reality is that eventually a product or service can fail, and customers may publicly express dissatisfaction for any number of reasons. The only solution is to be prepared.
We offer a comprehensive PR crisis management service that includes:
We offer crisis management on a full-time or project basis. To date we have managed a wide range of crises, from disgruntled end-users threatening regional newspaper exposure to a life-threatening product failure which almost hit the national news. If a negative story reaches the media, we ensure that the editor has all the facts and credible representation from the client – in many cases this is enough to prevent the story running at all. As with everything we do, our crisis management service is tailored and strategic. For more information contact us.